Answers:
I didn't get my
Activation Email, what can I do? (back to
top)
You can re-request an activation email, simply
go to this page and do so.
If after that you still haven't received it there is normally one quick
answer to this - it's in your Spam Folder. AOL, Hotmail & some other
providers treat email from us as spam - so just disable your spam blocker
& re-request it or check your spam folder for our activation email.
Dont forget, If you want to re-send your activation email, then all
you need to do is fill in this form,
using the same account name. Here is
a link to the form
Why can't I log in?
(back to top)
The most common reason for not being able to login is that cookies are not working.
What is a cookie? A cookie is a small file that a web site requests your browser to remember, usually by storing on your computer.
Each web site uses a separate cookie. The data stored in a site cookie can be requested back when you visit other pages on the site.
This site stores a unique ID value in the cookie so it can check that you are logged in as you move from page to page. It also records
that the pop up advertising has been displayed. Nothing else is stored in our cookie.
Using cookies does not pose a security risk.
Your browser must have cookies enabled (this is the default setting) and you should not be blocking cookies with any firewall software you may be
running.
 COOKIE TEST: Click here to test cookies are properly enabled on your computer.
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How do I delete my pics?
(back to top)
The easiest way to delete your pics is to
sign up as a premium member.
If you do that you then get a pic manager tool (here)
that lets you remove both pics and comments on your pics.
Alternatively, standard members can delete their accounts
and thus remove their pics quickly using their "your
account" page. There is a big "delete my account"
button there that will do this, but you will lose your account.
Another way, if you don't want to become a premium member or lose
your account is to request deletion of your pictures via our support system. Please provide the pic ID's you want removed separated by commas or spaces. If you want all your pics removed, simply state. "remove all". ASK
A SUPPORT QUESTION FOR REMOVING PICS HERE. Please note there may be a delay
this way - as support staff are not always around to do this.
Please note: Please allow 1-2 days for pic deletions.
If it is urgent - the fastest way to remove them is via premium membership.
PIC DELETE TOOL: Those that are premium members -
the pic delete tool is here
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Why can I not see videos?
(back to top)
There may be a few reasons why you can't
see videos. Firstly, you must be a premium
member.
If you are already a premium member, and are logged
on, then you should be able to view videos by clicking on
the large image that represents the video.
If the video doesn't start, the first thing is to make sure you
have windows media player installed. Windows users can get the
latest version from www.windowsupdate.com
and mac users from www.mactopia.com
If you are sure you have an up to date copy of windows media player,
(version 9 or later) then you may not have the necessary codecs
(compression algorithms) installed. Try getting more codecs from
this
URL use build 8.
Finally - if none of that works - and you have double checked
you have logged in, then please make sure you try with any internet
security programs such as Norton Internet Security or Zone alarm
turned off.
If all that fails, then please
ASK
A SUPPORT QUESTION HERE, explaining the exact problem and
your Operating System version.
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Why when I click on a thumbnail
- why do I not see larger pics? (back to
top)
The most common reason for this is that you
are using either Norton Internet Security or Zone Alarm. If you
temporarily disable these tools, then you will probably find the
pictures will load without issue.
We are unsure why this is the case - as there is nothing on the
view photo page or our site for that matter that constitutes a
security risk. We suggest that these products are unnecessary,
and you might like to leave them disabled while you surf this
site.
If you are not using one of these security products and still
the pics don't open for you in a larger window then please
ASK
A SUPPORT QUESTION HERE
(back to top)
I haven't received my activation
email, why? (back to top)
There is normally one quick answer to this - AOL
or Hotmail. AOL & Hotmail treats email from us as spam - so just
disable your spam blocker or check your spam folder for our activation
email.
If you want to re-send your activation email, then all you need to
do is fill in the member form again, using the same account name.
Here is a link to the
form
(back to top)
How can I change my NBN
username? (back to top)
At this point in time you can not change your
username. If you want to, you can delete your account and
set up a new one.
To ask us to delete your account - ASK
A SUPPORT QUESTION HERE
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How can I delete My Account?
(back to top)
It's easy - just go the the "your
account" section and press the button at the bottom of the
page.
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